02-04-2017 22:17
02-09-2017 13:03
I have a snatch code which is clearly dated December 31st 2017 for 50% off a sports months pass.
I went to apply this code today September 2nd 2017 and its not working.
I have been told on live chat it has expired September 1st 2017.
No offer of help.
No desire to gain a customer
No interest to see picture of this code and therefore act to help out.
Poor service Now Tv.
As a customer i can only go by what date i am sent, please try and show some understanding instead of alienating customers.
Note to LEON in customer services who closed the livechat as i was typing the paragraph, not everyone can type a hundred miles an hour LEON.
Unhappy Charlotte !
02-09-2017 13:08
@Anonymous User
According to this article about the snatch prizes the 50% Sports Pass expired on the 31st July, where the cinema pass offer is valid until 31st December.
https://help.nowtv.com/article/win-now-tv-prizes-with-snatch
02-09-2017 13:51
Thanks, but the Live Chat on NowTv, of which i have the transcript, Lawrence says the code expired September 1st, so just 12 hours ago according to him.
The code was recognised as valid just 3 days ago on wednesday but i didnt want to start the months pass until today for the Formula One so when i tried i suddenly got the error message.
Shame theres so much confusion over this, i even have a picture of the code and date.
It must be a sports code as it worked on wednesday so its all a bit of a mess and i cant believe im the only one affected sadly.
02-09-2017 13:58
@Anonymous User
If it is clearly marked on your snatch prize code that the 50 % off the month sports pass is valid until the 31st of December, then perhaps take a photo or screen shot of the date and send an email to NowTV on the link page below.
https://help.nowtv.com/contact-us/win-now-tv-prizes-with-snatch
02-09-2017 14:07 - edited 02-09-2017 14:16
Thanks for that, i will do, i offered to send the picture to the person i spoke to on live chat but he just said to contact snatch which i have, just going around in circles !
Have attached snatch code image in case any helpful people from Now Tv are watching
EDIT: Couldnt see anywhere to attach image of code and date
02-09-2017 19:46
Just close thread please, its obvious no one from Now Tv are bothered to help out customers, will never use you again.
07-11-2017 2:09
07-11-2017 7:12
07-11-2017 9:57
07-11-2017 12:28