15-09-2015 17:01
15-09-2015 17:01
18-09-2015 20:00
12-10-2015 10:47
Join the club. I was overcharged 3 times on August 15th. Despite 4 webchats and multiple emails, still no sign of my money back.
I was overcharged because there is a problem buying passes on a PS3. They don't tell us that, they just let us get overcharged then do all they can to not have to refund.
After 2 months, I have now laid a complaint with the ombudsman. I strongly suggest you do too.
13-10-2015 16:45
Hi @Anonymous User
Thanks for getting in touch, very sorry to hear this. I will send you an e-mail very shortly. Please keep an eye out on your inbox.
Regards
Ranj
NOW TV Team
14-10-2015 14:32 - edited 14-10-2015 14:33
I was over charged aswell (had used a voucher yet still took payment) took 4 support calls all of them didn't have a brain cell between them and it wasn't until I came onto the forums that someone correctly handled my complaint, refunding my money and giving my 2 or 3 months service. It was just so annoying that it took so long and had to go via so many people to get it resolved. The people on the live chat the dealth with my fault were condesending, ignorant and to be frank absolutle ######.
14-10-2015 15:03
I'm actually surprised by this because all the dealings I've had have been quite polite and the issues have been resolved, whoever this employee is needs a good talking to because its doing NowTV no good having people like that employed.
15-10-2015 8:56
15-10-2015 8:57
18-11-2015 19:13
advisors dont seem interested in helping