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Anonymous User
Not applicable

‎20-07-2016 14:31

Reset all devices?

Hi,

I recently bought a new tv. I'm not sure what device is which and have removed the wrong one.

It's now saying I can't change any devices until next month.

Is there anyway I can remove all devices and start again?

Thanks.
0
5 REPLIES 5
schnapps
Legend 5
Legend 5

‎20-07-2016 14:34 - edited ‎20-07-2016 14:35

@Anonymous User

 

Firstly don't delete all your devices.

 

Have a read of this guide below.

 

http://help.nowtv.com/article/Managing-Devices

 

If you are still struggling then contact nowtv live chat, open the above linked page, scroll to bottom of the screen and click on the "contact us" button highlighted in green to contact live chat. 

0
Anonymous User
Not applicable

‎20-07-2016 14:36

Thanks. Live chat isn't working. I've only got access to an iPhone. Not sure if this is why.
0
schnapps
Legend 5
Legend 5

‎20-07-2016 14:38 - edited ‎20-07-2016 14:39

In response to Anonymous User's comment

@Anonymous User

 

Make sure that JavaScript is enabled on your iphone when contact nowtv live chat service.

 

Read the instructions link below how to enable JavaScript on your device.

 

http://www.enable-javascript.com/#safari

0
Anonymous User
Not applicable

‎20-07-2016 14:37

Already read the above and it doesn't help this situation. I need a way to reset all devices.
0
Anonymous User
Not applicable

‎20-07-2016 15:45

In response to Anonymous User's comment

Hey @Anonymous User

 

Thanks for coming on here after our chat on Facebook 🙂

 

I've just sent you an email so we can get this sorted out.

 

Thanks,

 

Ryan
NOW TV Team