@Anonymous User @Anonymous User
Welcome to the forum. Sounds as if you still have an active pass on your account, you can check by going to your My Account > My Passes page http://account.nowtv.com/passes
With regards a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
Afterwards, make sure you pop back onto your My Account > My Passes page to make sure any passes are showing cancelled (or cancel them again if not).
I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page