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Anonymous User
Not applicable


I cancelled my subscription some months back but recently noticed your company has been taking payments from my account after the cancellation.

Please let me know how to correct this error and get a refund for the money taken so far.

Anonymous User
Not applicable

Hi this has happened to me 😡 how do I correct it
Legend 5
Legend 5

@Anonymous User @Anonymous User


Welcome to the forum. Sounds as if you still have an active pass on your account, you can check by  going to your My Account > My Passes page

With regards a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page


Afterwards, make sure you pop back onto your My Account > My Passes page to make sure any passes are showing cancelled (or cancel them again if not). 


I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page