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Anonymous User
Not applicable

‎28-05-2017 15:25

Refund

Hello, I wasn't able to cancel my free pass before however, I have now been charged for an extra month not realising I would be. Is there anyway I can get my money back?
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1 ACCEPTED SOLUTION
4268
Legend 5
Legend 5

‎28-05-2017 15:27

@Anonymous User pop onto chat, so long as no one in your household has watched since renewal you should get a refund.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

View solution in original post

3 REPLIES 3
4268
Legend 5
Legend 5

‎28-05-2017 15:27

@Anonymous User pop onto chat, so long as no one in your household has watched since renewal you should get a refund.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

‎25-11-2017 10:02

Hello I purchased a now tv sky sports package this morning not realising it isn’t comparable with my tv. I have now cancelled that pass can I be refunded the money for it please?
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schnapps
Legend 5
Legend 5

‎25-11-2017 10:20

In response to Anonymous User's comment

Hi @Anonymous User,

 

I am guessing you have purchased a NowTV month sports pass if you was able to cancel the pass ?

 

Just wondering why the sports pass wasn't compatible with your TV, was it because you don't have a supported NowTV playback device ?

 

Anyway your best option would be to contact live chat on the link page below and explain to them what's happened, click on the drop down arrow below Anything else towards the bottom of the screen which should then show you the live chat button.

 

https://help.nowtv.com/get-in-touch#card:card3_se:otherEnquiriesTab

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