cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Re: Now TV don't give two hoots about customers (PS - They delete posts they don't like)

Ha - that doesnt work

 

Support staff doesnt work - and they lie (ive got the save conversation proof)

 

Debiting my account works 

 

What else do you suggest? 

11 REPLIES 11
Anonymous User
Not applicable

problem is documented here:

 

https://community.nowtv.com/t5/Samsung-TV/Sign-In-Button-Not-working/td-p/427783/page/3

 

There are now 4 of us that have the same issue

 

I save every chat with online support, and one person there I keep getting has lied to me and kicked me out of chat twice. I only speak to the supervisor there now. 

 

Something this one agent promised me (100% guarenteed) was an answer in a few hours, guess what - she failed.

 

I even asked her what would happen if I didnt get an answer, she wouldnt discuss because she simply said - you will (see below, out of respect i have removed the agents name, and the name of another agent i need to complain about);

 

Me (11/06/2017, 18:04:17): no - that is insulting to me
Me (11/06/2017, 18:04:34): read the above - i was promised 36 hours ago - 24 hours
Me (11/06/2017, 18:04:45): i said i had no confidence in your ability to deliver
Me (11/06/2017, 18:04:50): and i was told i was wrong
Me (11/06/2017, 18:04:59): so no - 24 hours is a lie
Me (11/06/2017, 18:05:03): so i want it done now
Me (11/06/2017, 18:05:22): i am assuming we see 24 hours as one whole day????
AGENT (11/06/2017, 18:05:58): You will receive the email tonight.
Me (11/06/2017, 18:06:13): 100% guarantee that
AGENT (11/06/2017, 18:07:11): Yes Chris.
Me (11/06/2017, 18:07:27): and who do i complain to about ??????
Me (11/06/2017, 18:07:46): ???? even
AGENT (11/06/2017, 18:08:22): You can email on [email removed]
Me (11/06/2017, 18:08:32): phone number perhaps?
AGENT (11/06/2017, 18:08:42): We're an online service so we don’t have a contact number.
Me (11/06/2017, 18:08:52): you legally have to
Me (11/06/2017, 18:09:16): i wont receive in this email - please wait 24 hours will i
Me (11/06/2017, 18:10:35): and quickly - if i don't receive an email tonight - what do we do then?
AGENT (11/06/2017, 18:11:29): You will receive the email.
Me (11/06/2017, 18:12:29): it wont say wait 24 hours will it
AGENT (11/06/2017, 18:12:42): Nopes Chris.
Me (11/06/2017, 18:13:03): alright thank you for your help

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

problem is documented here: https://community.nowtv.com/t5/Samsung-TV/Sign-In-Button-Not-working/td-p/427783/page/3

 

There are now 4 of us that have the same issue


From what I understand, Samsung a currently rolling out new softwares for some of their televisions, which may help resolve the 'sign-in' button issue on your Samsung Serif television.

 

So keep a regular look out for the new software release...