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Anonymous User
Not applicable

‎17-02-2016 21:32

Problem with existing devices

Hi there,

 

I have just run into a problem with my account - I previously had an Android phone, Chromecast and a PC on my devices list, and the PC was added just a couple of weeks ago so would have been my change of devices for the month. However, I've just attempted to use my Nexus 5 which has been updated and after restoring my apps I'm unable to watch on my Chromecast as normal - I get the error about having used up my allowance for changing devices. It's the same device, just different software and I've never seen this problem before from previous updates. Could the devices be reset please?

 

Thanks,

 

tehbri

0
2 REPLIES 2
Anonymous User
Not applicable

‎17-02-2016 21:34

I forgot to add - in my confusion with this I accidentally deleted the Chromecast on the devices list too!!

0
Karl-F
Community Manager
Community Manager

‎22-02-2016 9:57

In response to Anonymous User's comment

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I have sent you an email in regards to your query, please keep an eye on your inbox. 

 

Thanks, 

 

Karl

NOW TV Team

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