20-02-2017 17:23
20-02-2017 17:30
Hi @Anonymous User,
The most probable reason why this is happening is because you've created more than one NOW TV account or the amount is for a different NOW TV service.
In order to see which NOW TV services you have activated. While you're logged onto this forum (using the log-in details you previously tried with your playback device), click on 'My Account' and check through areas such as: 'My passes' and 'View my bills'.
If you get really stuck I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your situation to them.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
21-02-2017 7:14