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Kateri
Scholar

Payment card - fraud

So I discovered my payment card is being used fraudulently by a member of the family who doesn't live with me. I see that you can switch cards but not delete. This means the fraud will just contunue

as this person is the mother of my daughter who i got the box for,.  Why cant you simply delete a payment card?

And why cant you get an answer on teh phone, via chat, on twitter or facebook? 

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4268
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Legend 5

Re: Payment card - fraud

@Kateri you can set a payment pin on the account to prevent further purchases. I presume that you want to be able to allow your daughter to watch sometimes. All you need to do is cancel passes other than the passes for your daughter. 

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

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4268
Legend 5
Legend 5

Re: Payment card - fraud

@Kateri you can set a payment pin on the account to prevent further purchases. I presume that you want to be able to allow your daughter to watch sometimes. All you need to do is cancel passes other than the passes for your daughter. 

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

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Kateri
Scholar

Re: Payment card - fraud

Awesome. How do i set a payment pin?

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