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Observer

Payment Details page not loading

I'm having a problem trying to update my payment details in order to get the sky sports pass ready for today's games. When I load the payment details page, after just 1 or two seconds it tells me "This is taking too long... NowTV might be too busy or unavailable at the moment. Try refreshing your browser"

Obviously I have tried refreshing my browser multiple times, to no avail. Is this a common issue amongst users that should be fixed soon, or is there a problem?

 

Regards

James

 

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34 Replies
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Observer

Re: Payment Details page not loading

I am having similar issues and it’s driving me crazy! Have spent the last 25 minutes trying to set up our new Now TV stick (replacing one of the old boxes). 

I have put all the details in and it accepts my Personal Details and Address Details. 

I have tried entering my payment details numerous times and after waiting a couple of minutes, it says Error Signing Up. 

Can’t get through to anyone on the Chat feature - we are trying on phone & tablet. 😡

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Mentor

Re: Payment Details page not loading

Yep, I'm having the same problem. Have been trying for over an hour now.

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Advocate

Re: Payment Details page not loading

Can’t get a sky sports pass either

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Advocate

Re: Payment Details page not loading

having the same problem, glad its not just me!

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Observer

Re: Payment Details page not loading

Me too. I've spent over an hour trying to buy a day sports pass / check my payment details. I can't find anywhere to let NowTV knowabout the problem either! 😞

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Observer

Re: Payment Details page not loading

This says solved? Can anyone point me to the solution? game is starting now 😞

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Advocate

Re: Payment Details page not loading

I am unable to pay for a day pass or view my card details, getting same error message/timeout as others:(

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Advocate

Re: Payment Details page not loading

Same issue for me.

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Advocate

Re: Payment Details page not loading

Same here and I can't find the link to the live chat, very dissapointing from nowtv

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