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Pass has disappeared

I applied a three month Entertainment pass voucher to my account a couple of weeks ago, yet now £7.99 has been taken from my bank account and there is no sign of the pass. It definitely appeared to have been applied at the time I updated my Now TV account.

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Legend 5
Legend 5

Re: Pass has disappeared

@Billy67 Hello 🙂

 

I would jump on live chat. They will check your account and be able to see what has gone wrong. 

 

https://help.nowtv.com/article/entertainment-month-pass

 

  • Click the link.
  • Click "get in touch" at the bottom.
  • Select "live chat."

 

It is a good option to take a screenshot of your pass(es) also. 😉

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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Legend 5
Legend 5

Re: Pass has disappeared

Sorry I should mention.

 

After selecting "get in touch", select "anything else" to get to live chat. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.