12-12-2017 17:53
12-12-2017 21:13
@Anonymous User Hello 🙂
I would jump on live chat. They will check your account and be able to see what has gone wrong.
https://help.nowtv.com/article/entertainment-month-pass
It is a good option to take a screenshot of your pass(es) also. 😉
12-12-2017 21:39
Sorry I should mention.
After selecting "get in touch", select "anything else" to get to live chat. 🙂