Parental Pin Number

[Anonymous User]

I have forgotten the parental pin I set up when I registered - can you tell me how to reset ?

[Simon-J]

Hi Stanley536,

I'm afraid we can't tell you what it is but we can get this reset for you.

Please sign into the site and use the contact us page to send us a secure message or use Live Chat to speak to specialist.

Thanks

Simon

NOW TV Team

[Anonymous User]

Have suddenly been asked to supply a parental pin too watch any film, i havent set this up to ask me for a pin so why is it now asking for a pin, i do not remember even setting a pin up in the first place??????

[Anonymous User]

Hi Jaygee79,

Thanks for contacting us.

Setting your Parental Pin is part of the signup process and is required to be able to watch NOW TV. So we can reset this for you I have sent you a private message.

Regards,

Aaron

NOW TV Team

[Anonymous User]

Hi im having problems with the pin problems too.

[Karl-F]

Hi @Anonymous User , 

Thanks for getting in touch, I'm sorry for any inconvenience this has caused. 

Can you please let us know what happens when you try to set your payment PINS? 

Do you get a certain message? And what device are you using to set your PINS? 

We look forward to hearing from you. 

Many Thanks, 

Karl 

NOW TV Team

[Anonymous User]

My parental pin does not work. Have turned off parental pin on my account but still get asked for pin? 

[Anonymous User]

Thanks

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

Sorry to hear that. Can you tell me what happens when you go to your account and turn the Parental Pin off? Any errors?

Birgit

NOW TV Team

[Anonymous User]

It just says in correct pin (10111) 

[Anonymous User]

I can turn pin on and off and change it on my online account but nothing works when requested on the TV.