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Advocate

Paid for 3 months entertainment pass but cannot watch

Paid for 3 months entertainment pass on the 11th, sitting down tonight to watch first program but cannot watch as no I have no passes !

Have taken 10p from my bank account.

 

Please help, thank you

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Legend 5
Legend 5

Re: Paid for 3 months entertainment pass but cannot watch

Hi @MOZCALLA

When signed in on here and go to My Account > Passes & Vouchers does it show your 3 month entertainment pass ?

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Observer

Re: Paid for 3 months entertainment pass but cannot watch

I have had the EXACT same problem. I was told that I successfully bought a pass, attempted to use it and discovered I have no pass. I purchased another using a different card and had the exact same problem. I've also been charged 10p on each card. The online chat service has been useless. I have a copy of the tnrascript. The guy on ther end is a total imbecile who keeps asking me to buy more passes.

Any solution would greatly assist. 

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.