Purchased a three month entertainment pass on 26/11/2016 at £1:66. However on 26/27/28/29 of January My account showed next payment would also be £1:66. I was disappointed to see I've been charged £6:99. Despite an email which resulted in the cancellation of my entertainment pass and a late night conversation on Live chat I'm still awaiting an explanation at the very least. I would have cancelled the pass at once however the offer stated doing so would result in cancellation of the offer?? I waited till the offer expired and thought i had been given an extra month?? Obviously not. I would like a refund asap.
