OVERCHARGED BY £98.97 - STILL NOT RECEIVED MY MONEY

[Anonymous User]

NOWTV

Please contact me and ensure my money is in my account TODAY.  I am fed up of speaking to your live chat, e-mail chat (that do not read the e-mails properly).

I am now OVERDRAWN, I need the money for this weekend, I wouldn't mind so much if it was a small amount, however nearly £100 is no small amount to me.

I have sent you my bank statement screenshot.

Please also send me your complaint procedure.

Thankyou

[4268]

Hope you don't mind @Anonymous User but I have reported this so it flags up to a moderator. Hopefully that will help you get an answer quicker.

[Anonymous User]

im a furious customer whohas been targeted as a vunerable disabled,single mother, mixed race Brittish citizen. i have been over charged a ridiculous ammount of money despite closing my account with now tv
i have experienced significant hardship as a result of this action. by sky/ NOWTV
DISGUSTING BEHAVIOR

[Anonymous User]

 im a furious customer whohas been targeted as a vunerable disabled,single mother, mixed race Brittish citizen. i have been over charged a ridiculous ammount of money despite closing my account with now tv
i have experienced significant hardship as a result of this action. by sky/ NOWTV
DISGUSTING BEHAVIOR 

[Anonymous User]

Hi @Anonymous User

Thanks for posting, very sorry to hear you've had this issue. I can assure you we don't target any customers, except to view new content. I will need to look into your account and look into this for you. I will be in via e-mail very shortly. Keep an eye out on your inbox.

Cheers

Ranj

NOW TV Team

[Anonymous User]

Thankyou for flagging my message.

I am gutted they have done this especially as it is weekend!  The response I have received is that they will deal with it in 48hrs, so I now have no money for the weekend thanks to their incompetent staff and systems.  You can now fast-track payments so I don't see what the issue is.  Its madness, and I will be taking this further.

[Anonymous User]

STILL WAITING FOR MY MONEY BACK!! i'M FURIOUS - WILL NOT BE USING YOU AGAIN THATS FOR SURE!

[Anonymous User]

DAY 4, STILL NOT RECEIVED MY MONEY BACK, ITS ABSOLUTELY DISGUSTING THE CUSTOMER SERVICE,  THEY DO NOT EVEN RESPOND TO E-MAILS!

[Anonymous User]

where is my £98.97 that you SO KINDLY took UNAUTHORISED from my Bank Account?  Customer service is disgusting,  I am overdrawn now.  STILL NOT RECEIVED A PROFESSIONAL RESPONSE FROM YOU,  WAS EVEN ADVISED BY YOUR ONLINE SUPPORT 'NOT TO WORRY'.  How unprofessional and inconsiderate!!  THIS IS NO SMALL SUM WHICH YOU HAVE TAKEN.  I WANT IT IN MY BANK TODAY VIA FAST PAYMENT PLEASE!!!

[Anonymous User]

Hi @Anonymous User

Very sorry about that 😞

This has been raised with our technical team to get looked into, we'll be in touch as soon as possible.

Birgit

NOW TV Team

[Anonymous User]

THE RESPONSE BELOW IS UNACCEPTABLE!!

HOW DARE YOU OFFER ME A CHEQUE AND SAY IT 'MAY' BE RECEIVED IN 28 DAYS!    WHILST CURRENTLY I AM GAINING OVERDRAFT CHARGES, AND YOU IN TURN ARE GAINING INTEREST ON MY MONEY IN YOUR BANK ACCOUNT!  £98.97 TO BE OVERCHARGED IS NO SMALL AMOUNT OF MONEY AND I NEED THIS MONEY ASAP

I WANT A PROFESSIONAL MANAGEMENT RESPONSE, ACKNOWLEDGING ALL MY POINT IN MY E-MAILS TO YOU.

I WILL BE POSTING THIS ON THIS SITE, AND SOCIAL MEDIA EVERY DAY, UNTIL I RECEIVE MY MONEY BACK.

THANKYOU

Thank you for getting in touch with NOW TV.
I'm very sorry to hear that you have been charged 4 times for one item. Our teams have been already notified and are working very hard to get this sorted.
In regards to your charges, since we're unable to find them via our system we won't be able to refund them as normal - we need to send you a cheque refund. This may take up to 28 days for you to receive it, normally quicker.
For us to send it out, please provide me with your address where we can send it to.
Once again, I'm very sorry for all the inconvenience this may have caused.
To contact us about this topic, reply to this email without changing the subject line.
Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat

[Anonymous User]

THE RESPONSE BELOW IS UNACCEPTABLE!!

HOW DARE YOU OFFER ME A CHEQUE AND SAY IT 'MAY' BE RECEIVED IN 28 DAYS!    WHILST CURRENTLY I AM GAINING OVERDRAFT CHARGES, AND YOU IN TURN ARE GAINING INTEREST ON MY MONEY IN YOUR BANK ACCOUNT!  £98.97 TO BE OVERCHARGED IS NO SMALL AMOUNT OF MONEY AND I NEED THIS MONEY ASAP

I WANT A PROFESSIONAL MANAGEMENT RESPONSE, ACKNOWLEDGING ALL MY POINT IN MY E-MAILS TO YOU.

I WILL BE POSTING THIS ON THIS SITE, AND SOCIAL MEDIA EVERY DAY, UNTIL I RECEIVE MY MONEY BACK.

THANKYOU

Thank you for getting in touch with NOW TV.
I'm very sorry to hear that you have been charged 4 times for one item. Our teams have been already notified and are working very hard to get this sorted.
In regards to your charges, since we're unable to find them via our system we won't be able to refund them as normal - we need to send you a cheque refund. This may take up to 28 days for you to receive it, normally quicker.
For us to send it out, please provide me with your address where we can send it to.
Once again, I'm very sorry for all the inconvenience this may have caused.
To contact us about this topic, reply to this email without changing the subject line.
Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat

[Anonymous User]

THE RESPONSE BELOW IS UNACCEPTABLE!!

HOW DARE YOU OFFER ME A CHEQUE AND SAY IT 'MAY' BE RECEIVED IN 28 DAYS!    WHILST CURRENTLY I AM GAINING OVERDRAFT CHARGES, AND YOU IN TURN ARE GAINING INTEREST ON MY MONEY IN YOUR BANK ACCOUNT!  £98.97 TO BE OVERCHARGED IS NO SMALL AMOUNT OF MONEY AND I NEED THIS MONEY ASAP

I WANT A PROFESSIONAL MANAGEMENT RESPONSE, ACKNOWLEDGING ALL MY POINT IN MY E-MAILS TO YOU.

I WILL BE POSTING THIS ON THIS SITE, AND SOCIAL MEDIA EVERY DAY, UNTIL I RECEIVE MY MONEY BACK.

THANKYOU

Thank you for getting in touch with NOW TV.
I'm very sorry to hear that you have been charged 4 times for one item. Our teams have been already notified and are working very hard to get this sorted.
In regards to your charges, since we're unable to find them via our system we won't be able to refund them as normal - we need to send you a cheque refund. This may take up to 28 days for you to receive it, normally quicker.
For us to send it out, please provide me with your address where we can send it to.
Once again, I'm very sorry for all the inconvenience this may have caused.
To contact us about this topic, reply to this email without changing the subject line.
Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat

[Anonymous User]

THIS IS THE LATEST CONDENSING QUOTE FROM NOW TV

I can only apologise for any delay in the refund appearing in your account - there's nothing we can do to make it arrive any faster.

THE CHEEK OF IT,  NEARLY £100 THEY HAVE STOLEN FROM MY ACCOUNT AND STILL NOT RECEIVED A PROFESSIONAL RESPONSE!!

[Anonymous User]

correction *condescending

[Anonymous User]

HAVE U RECIEVED YOUR MONEY BACK YET ? IF SO HOW DID U ACHIEVE THIS AS IM HAVING SIMILAR ISSUES AS U BUT IVE BEEN CHERGED £1000+ !!!!

[Anonymous User]

SO FAR I HAVE BEEN OVER CHARGED OVER THE COURSE OF 18MONTHS..... OVER £1000 !!!!!!!!!!

I KEEP BEING FOBBED OFF TO SOMEONE ELSE YET NOBODY HAS FIXED THIS ISSUE, I WAS TOLD TO USE LIVE CHAT TO FIX THE PROBLEM BUT AS MANY PEOPLE HAVE EXPERIENCED, ITS ALMOST IMPOSSIBLE TO GAIN ACCESS.

---

@Anonymous User wrote:

NOWTV

Please contact me and ensure my money is in my account TODAY.  I am fed up of speaking to your live chat, e-mail chat (that do not read the e-mails properly).

I am now OVERDRAWN, I need the money for this weekend, I wouldn't mind so much if it was a small amount, however nearly £100 is no small amount to me.

I have sent you my bank statement screenshot.

Please also send me your complaint procedure.

Thankyou

---

im a furious customer whohas been targeted as a vunerable disabled,single mother, mixed race Brittish citizen. i have been over charged a ridiculous ammount of money despite closing my account with now tv
i have experienced significant hardship as a result of this action. by sky/ NOWTV
DISGUSTING BEHAVIOR

[4268]

To all furious fellow customers. Can I suggest you speak to your respective banks, they can cancel the continuous payments for you. That should stop any further payments. You can then concentrate on recovering any already paid monies.