21-12-2017 18:29
21-12-2017 18:38
@Anonymous User
Hi Leanne
The best thing you can do is contact Now TV's help chat, on behalf of your father-in- law, and ask them to walk you through the setup process, the URL is:-
https://help.nowtv.com/get-in-touch
UK Bob
21-12-2017 18:42 - edited 21-12-2017 18:50
Hi @Anonymous User
When you setup a new nowtv box for the first time you need to enter the email/username and password on the box when prompted on the TV screen together with wifi network password , as your Father in Law got this far ?
Any error message coming up on his TV screen ?
To see if the nowtv box has been recognised, if you go to the nowtv website and click on My Account then enter the email & password details that you have used to create an account and click on Manage Devices does the new box show on the device list ?
More information here how to setup a nowtv box.