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Scholar

Not accepting payments

NowTV is not accepting payments from new debit card today. Is there an issue. I was on an offer since January, and added new card last month, no new payments have been taken, and none were due. I am trying to buy the F1 package, but it keeps coming up with an error "contact your bank blah blah". If you're not gonna take payments then its game over NowwTV.

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Legend 5
Legend 5

Re: Not accepting payments

@m4ttgtr If you've double checked your payment details are correct on your My Account > Payment Details page

 

https://account.nowtv.com/payment-details

 

then I'd suggest popping onto live chat and seeing if they can help

 

You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

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Legend 5
Legend 5

Re: Not accepting payments

@m4ttgtr If you've double checked your payment details are correct on your My Account > Payment Details page

 

https://account.nowtv.com/payment-details

 

then I'd suggest popping onto live chat and seeing if they can help

 

You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

View solution in original post

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Scholar

Re: Not accepting payments

Forget that, my bad. Stupid bank is asking for confirmation. Cos thats what I would do, buy content from NowTV with a stolen CC.

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Scholar

Re: Not accepting payments

OK. All bought now. And relax. Thanks

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Legend 5
Legend 5

Re: Not accepting payments

@m4ttgtr No worries, sounds like your bank saw the £150 payment and significantly more than usual NOW TV payments and it triggered an alert. Glad you're sorted.

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