23-04-2017 7:39
When I signed up for NowTV, I used my usual personal email address.
However, I also use this email address for my parent's Sky TV, as they are not confident in the technical side of things, so all communication comes to me.
So, when I try to log into NowTV on a computer/mobile phone, it signs me in as my mother's Sky account, with no active NowTV account.
Please help, I need to change packages, but cannot.
23-04-2017 9:52
Hi and welcome to the forum @Anonymous User,
For security reasons all 'account' related issues are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you via this forum!
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
04-08-2017 20:56
I have the same issue as of today. Never had this before. Connected live chat and they were no help and dropped me 3 times. Will this get Resolved?
05-08-2017 12:47