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Anonymous User
Not applicable

My entire "continue watching" has disappeared.

What can cause this, and is there any way to get it back? I'm not entirely sure where I was up to with some things.

48 Replies
junosboots
Scholar

Another person here - all 'continue watching' disappeared between 9:30 and 10 am this morning.   Also lots of new things appeared in my watchlist.

 

I can't tell easily tell where I was upto in my watched series as all of the programs now look unwatched.

 

Thiis is infuriating as I thought that this type of problem was a thing of the past.  Annoyed that Imay now miss out on a series I was watching.

craggles77
Scholar

Actually I have just checked my 'watchlist' and this has been populated by shows that are linked to ones i've put in!

 

i.e fortitude,,so fortitude extras,fortitude 2 special is all in,I never put the last 2 in,,if i remove one they all go!

 

So I not only have a blank 'continue watchlist' I have stuff in my 'watchlist' I've not put in.

 

Is this going to be sorted soon,if its to do with an update then ROLL it back,and stop messing about,it wasn't broken before so don't fix it.

 

 

Geluk
Expert 2

Where are NOWTV's updates on this critical failure by their IT dept?

Anonymous User
Not applicable

My continue watching has disappeared too.

Frustrating.

Anonymous User
Not applicable

Mine reappeared last night.

GLR
Scholar

Continue watching disappeared.

 

Extra (related) programmes added to watchlist.

 

Cannot delete expired programmes from watchlist - error code 1300.  Error when trying to delete in Android app.

 

Roku and white NowTV box.

wmcowheads
Advocate

Hi

 

Our watch list has dissapeared to. Help

 

Thanks

Mark

GLR
Scholar

Watchlist delete AND add deletes/adds ALL related programmes.

 

Add Fortitude, for example, and Fortitude Extras and Fortitude 2 Special are also added. Delete Fortitude Extras and all three programmes are deleted.

 

Especially annoying when you want to add, say, one episode of the Discovering: music documentaries, because, although each programme is shown separately in the Entertainment > All TV Shows > Documentaries list, adding one adds all 12, or however many there are.

Geluk
Expert 2

Yes, same on my Samsung smart TV App; added back The Tunnel, following note from NOWTV that Ser 3 now available.

My Watchlist shows not one thumbnail image for the show but 5 different ones.

ukbobboy
Legend

@NOWTV-Team

 

 

Dear Now TV Team

 

There are three threads dealing with this subject, this one "My entire "continue watching" has disappeared", as well as "updates are supposed to make things better, right?" and "My TV Continue Watching list disappeared", can someone please merge them into one thread.

 

 

UK Bob 

 

craggles77
Scholar

Now TV have my continue watching back

But I can't delete greyed out old shows still,error 1300 and still can't remove all instances of TV shows ,like 'specials' without removing everything related
junosboots
Scholar

Continue watching has now been repopulatedSmiley Happy

 

Watchlist still not rightSmiley Mad

Anonymous User
Not applicable

The continue watching system has returned but NOW the Watchlist is totally corrupted.  It has populated 100 shows in my Watchlist, a lot I haven't added and now it generates error messages when trying to remove these or add the series I want.

 

Why is there still no status update about these issues and when is it going to be resolved?

craggles77
Scholar

For goodness sake,,I still have loads of tv shows populated in my watchlist,,and the extras shows to ones im watching.

 

Deleting the extras shpws removes everything

 

Is this going to be fixed or not??????

Andy
Legend 5
Legend 5

Have to agree with regard the 'extras' shows appearing alongside in the watchlist. I can sort of see why they might do it, thinking it's like the DVD extras on a disc so we will bundle them together in the watchlist to make people aware, but they seem to count as individual items on watchlist and given my list is already huge it means more scrolling about. 

 

I like that that they have separated out movies and shows into different sections on the website though, maybe this will be carried over to other devices.

Geluk
Expert 2

REMOVE FROM MY TV function- kaput.

 

When is NOWTV going to sort out the problem with items on WATCHLIST no longer being removeable?

 

 

In continue watching it allows you to remove a prog, but in fact it still remains as

a thubnail.

 

Even items showing as no longer available won't go.

mackem1966
Scholar

Glad i found this thread as the same has happened to me, thought i was going crazy !

Mistakes happen even by the brightest so im sure they are working hard to put this right !

 

I keep a file on my pc as to where im upto with shows so no problem for me in that respect but im sure it must be hurting a lot of people, i just wish Now Tv would copy Netflix layout !

Anonymous User
Not applicable

Watchlist still not fixed and no response from technical or customer support.

Bobk
Scholar 2

Any progress on getting the watchlist problem fixed?

 

Further to my previous posts on this subject, the watchlist is now turning available episodes into unavailable.

Today I added the two Harry Enfield episodes from Gold to my list, these are now showing as unavailable despite one having 6 days remaining and the other 12 days and of course they can't be deleted from the watchlist!

To watch them I had to go to channels, then select Gold and play them from there where they were indicating as not having been added to the watchlist. Back to the watchlist and they're still there but unavailable.

Anonymous User
Not applicable

@nowtv would it really be so hard to update or even acknowledge your issues please. Watch list still not fixed, Virgin media broadband users watch next issue still not fixed, the clear majority of users want the option to skip your unnecessary promos before every episode, as all other providers do. In fact the last two issues combined means it takes me well over two minutes of faffing around to just watch the next episode. Its ludicrous !

I’ve just started the 4 month promo offer for trying to close my account, believe me if this is not fixed by then I’m off.
Anonymous User
Not applicable

Again watchlist still NOT fixed.  Error codes 1300 when trying to remove old programs and now my list is almost full as it adds all additional extra unwanted promo programs.

 

Customer support poor and just say you will receive an email from the relevant team.