1 ACCEPTED SOLUTION
@Anonymous User wrote:
I've recently cancelled my subscription to movies as it's too expensive for me as I'm a student and can't afford it. I've had an email saying as I've already prepaid my pass doesn't run out till 8/11/15 but won't let me watch movies without buying another pass
Hi @Anonymous User
Did you cancel before your prepaid pass/voucher/offer was in its last month?
When you are on a prepaid pass/voucher/offer you cannot cancel until the last month of the voucher/offeer. Cancelling before the last month of the voucher/offer cancels the voucher/offer as well. This would be why you're being asked to buy another pass.
It's down to the way the vouchers are handled on the system. However, because of the way the vouchers are handled system can't charge you until the voucher term has been used up. Even when you're using a voucher you still move on to a new billing period at the start of every month. But when you're on a voucher/gift card you are billed Zero. When you cancel you are saying you do not want to continue to the next billing period.
If you are on a different kind of offer which are sometimes handed out by now TV themselves, you would be charged. Whatever the offer is each month
If you speak to live chat they might be able to re-enable it for you (note I say might) to get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" then click "live chat" please note in order to access live chat. You should really be using a laptop PC, desktop PC or Mac a mobile device may work, but is not guaranteed to do so.
Hope that helps
PS I thought all the extra information above might be useful to you
@Anonymous User wrote:
I've recently cancelled my subscription to movies as it's too expensive for me as I'm a student and can't afford it. I've had an email saying as I've already prepaid my pass doesn't run out till 8/11/15 but won't let me watch movies without buying another pass
Hi @Anonymous User
Did you cancel before your prepaid pass/voucher/offer was in its last month?
When you are on a prepaid pass/voucher/offer you cannot cancel until the last month of the voucher/offeer. Cancelling before the last month of the voucher/offer cancels the voucher/offer as well. This would be why you're being asked to buy another pass.
It's down to the way the vouchers are handled on the system. However, because of the way the vouchers are handled system can't charge you until the voucher term has been used up. Even when you're using a voucher you still move on to a new billing period at the start of every month. But when you're on a voucher/gift card you are billed Zero. When you cancel you are saying you do not want to continue to the next billing period.
If you are on a different kind of offer which are sometimes handed out by now TV themselves, you would be charged. Whatever the offer is each month
If you speak to live chat they might be able to re-enable it for you (note I say might) to get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" then click "live chat" please note in order to access live chat. You should really be using a laptop PC, desktop PC or Mac a mobile device may work, but is not guaranteed to do so.
Hope that helps
PS I thought all the extra information above might be useful to you
