cancel
Showing results for 
Search instead for 
Did you mean: 
Kumnaa
Scholar

Movies Cancellations Issues

I was cancelling my Movies subscription when I was offered a discounted deal for a few months.

http://i.imgur.com/oqw1xDq.png

I thought if give it a go but when I got to the pin entering screen, I put my pin in and nothing happened.

http://i.imgur.com/fdHL83J.png

It doesn't do anything once I enter the fourth digit (which is what usually triggers the next step on other screens), there's no submit button and pressing enter on the keyboard doesn't do anything.

I then disabled the payment pin and tied again but it still asked for a pin.

I gave up in the end and just cancelled but thought you should know.
1 ACCEPTED SOLUTION
Anonymous User
Not applicable

Hi @Kumnaa

 

Thanks for your post.

 

This could be due to you trying to cancel on a mobile device, We always reccomend that you use a PC/MAC to do this.

 

Cheers

Andy

View solution in original post

3 REPLIES 3
Anonymous User
Not applicable

Hi @Kumnaa

 

Thanks for your post.

 

This could be due to you trying to cancel on a mobile device, We always reccomend that you use a PC/MAC to do this.

 

Cheers

Andy

Kumnaa
Scholar

Sadly I'm away from home over Christmas/New Year so only had my phone/tablet to do it on.

Anonymous User
Not applicable

Sorry to jump on here. Our payment pin isn't working. We've changed it & it's still saying incorrect