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Geluk
Expert 2

Misleading text when checking "My Passes"

Moan 1:

UNTRUTH:

 

NOWTV website says "You're on a free offer until 21 May 2018".
I , like many others, bought a 6 MTH. entertainment pass and it certainly wasn't free!

Smiley Frustrated

 

Moan 2:

ANNOYED I can't participate in the current BF 12 month offer as my pass runs till May.

To cultivate customer retention/loyalty, NOWTV should find a workaround for this so users such as myself can buy into the 12mth. deal if we want to.

1 REPLY 1
Anonymous User
Not applicable


@Geluk wrote:

Moan 1:

UNTRUTH:

 

NOWTV website says "You're on a free offer until 21 May 2018".
I , like many others, bought a 6 MTH. entertainment pass and it certainly wasn't free!

Smiley Frustrated

 

Moan 2:

ANNOYED I can't participate in the current BF 12 month offer as my pass runs till May.

To cultivate customer retention/loyalty, NOWTV should find a workaround for this so users such as myself can buy into the 12mth. deal if we want to.



Had the same issue, six weeks left on my 6 month paid for pass (NOT FREE) so could not take up the offer. In the end I have cancelled everything and the NOW box is ready for the tip.

 

Have been a customer since nearly day one (Movies in SD only on white box) but NOW TV do not reconise and repay customer loyalty.