Live chat/ help

[Sks]

Hello there, I have registered for a 7day trial, did not enjoy the experience now you have withdrawn money from my account. Can this be rectified threw cancellation and refund please.

[Hayz]

My connection is down. Is it a payment issue?

[RoyB]

@Sks 

As was clearly explained when you started the free trial, this turns into a continuing subscription unless you cancel during the trial period.

I am guessing you didn’t do this.

I suggest that you describe your problem in an email to customerservices @ nowtv.com, throw yourself on their mercy, and you may find they will refund you.

In the meantime, go back onto your account and ensure you cancel the pass, so things don’t get any worse.

And as an ongoing life hack, if you are asked to give your credit or debit card details in connection with anything described as ‘free’, wonder why 😛

[RoyB]

@Hayz 

You will have to get on to the real Live Chat, or the Broadband Help Line, and ask them.

[Hayz]

Yes, I figured it out, the app on my phone was rather confusing. Thanks
though!

[Griffo]

Hi I got told by the bank that u have received a payment and when I opened the app it keeps telling me that the passes have been called and I've already paid u for it so please can u reinstate the passes as I have paid u for this month 

[JAKEEEE]

Hello,

My Now TV Player is not working I have installed and reinstalled and restarted the application multiple times with no positive out come. Could someone please help me out.

Jake 

[Lucy15]

 Hi I try to watch my now tv on my phone but came up this msn anyone now how can I sorted it please

[Kikired]

Hi I’m looking to update my card details but not allowing me to 

[Lundy5]

Hi I had payments come out yesterday which I forgot about which I can’t afford and wondered if I could get a refund? And cancel my subscription