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commanda6
Legend 5
Legend 5

Re: Live chat/ help


@Anonymous User wrote:
  • ​I have expended 30 minutes trying to contact you by email or chat and have failed.
  • The links and directions you provide are false and do not work.
  • I have technical and account queries that are time sensitive.It is clear to me that you (NOW TV) are doing all that you can to avoid direct contact from customers who have legitimate and urgent queries.
  • That is no way for a business to proceed.  Even if you manage to make a few pounds in the short term it will catch up with you and you will lose business.
  • You are requested to clearly provide DIRECT EMAIL, CHAT AND TELEPHONE contact numbers in response to this message for the forum to see and use.
  • OTHER CUSTOMERS - PLEASE PICK UP AND REINFORCE THIS MESSAGE.

Hi @Anonymous User

NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help click "help centre"

 

The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.

 

If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV. Note the advice above assumes you are using a desktop PC, laptop PC or Mac (using one of these devices to contact now TV is in fact recommended)

 

There was an issue with the live chat system a few days ago but that should be resolved now . Try this link . Be sure you're using one of the devices recommended above

 

Hope that helps Smiley Happy


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

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Anonymous User
Not applicable

Re: Live chat/ help

Hi @Anonymous User

 

Thanks for getting in touch, I'm sorry you've been experiencing issues with Live Chat.

 

I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂

 

Thanks,

 

Rob

NOW TV Team

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Anonymous User
Not applicable

Re: Live chat/ help

Yes, they have taken money from my account today also and I cannot find a way to get to live chat to ask why....wonder why that is?

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Anonymous User
Not applicable

Re: Live chat/ help

@Anonymous User I can reach live chat right now. Went via the FAQ http://help.nowtv.com/article/Cancelled-but-still-being-charged and clicked the Contact Us button at the end of the article.

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Anonymous User
Not applicable

Re: Live chat/ help

Hi, that really helped, thanks so much

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Anonymous User
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Re: Live chat/ help

Help trying too buy a entertainment  via now tv box, services  is down so tried on line, gave me 14 day trial  which I already  claimed,Can'n buy a entertainment pass, by tv/online HELP PLEASE.  Be trying for a hour know???????😠😬😕😤😮

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Anonymous User
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Re: Live chat/ help

Hi I have just bought Now TV package but I believe it's the wrong package, I need a now tv box package.

Could you tell me how I can change to this package?

 

Kind Regards

 

Gemma

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schnapps
Legend 5
Legend 5

Re: Live chat/ help


@Anonymous User wrote:

Hi I have just bought Now TV package but I believe it's the wrong package, I need a now tv box package.

Could you tell me how I can change to this package?

 

Kind Regards

 

Gemma


GemmaMasters

 

Assume you mean a NowTV box with the included voucher pass in the box.

 

If that's the case, which retailer / shop  did you buy the NowTV box from ?

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Anonymous User
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Re: Live chat/ help

totally agree

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Anonymous User
Not applicable

Re: Live chat/ help

I had to put in my card details when i set the box up

I cancelled the enterrtainment monthly subsription immediatly as i just wanted basic channels

Now they have charged me for the last 4 months and i cant cancel

there is no cancel button where it says it should be

there is no live chat button

there is no email address

 

I was considering buying another box but after tha last hour I have wasted trying to contact you I am not sure that will happen.

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