18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
22-08-2020 7:15 - edited 22-08-2020 7:17
Hi @Anonymous User
You do this for yourself in My Account/Passes & Vouchers.
Then Cancel Pass on whatever you are trialling.
Make sure you take all four steps - it’s a bit sneaky, and tries to make you think you have Cancelled when you haven’t.
Go back afterwards to Passes & Vouchers, check they show as Cancelled.
Note that Cancelled means you have cancelled the renewals, so you can still watch for the rest of the trial period, maybe find something you like, maybe change your mind about leaving; it’s up to you.
22-08-2020 7:43
22-08-2020 22:54
@Anonymous User
Can you please post a screenshot?
22-08-2020 23:04
22-08-2020 23:27
@Anonymous User
No - you need to take the screenshot however you do that on your device, and then click the camera icon above, and follow the dialogue there to get the picture into your Reply.
e.g.
22-08-2020 7:43
8cant pay my bill as its saying paid when it it as not been paid help
22-08-2020 22:56 - edited 22-08-2020 22:58
@Anonymous User
How is that a problem for you?
It might be a problem for NowTV, but unless or until something stops working, why not just enjoy it?
23-08-2020 11:03
Hi i cant buy a week pass for sky sports.
It says that i have bought it but it wont work.
Very annoying the worst customer service ever. All i want to do is buy your product.
25-08-2020 11:59
My connection is down. Is it a payment issue?
26-08-2020 8:44
@Anonymous User
You will have to get on to the real Live Chat, or the Broadband Help Line, and ask them.