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Anonymous User
Not applicable

Live chat/ help

HELP!! where is your live chat!!!!!     ive just joined again but would like to cancel as ive  NOT used the box, and if the money has been taken out, i would like a refund please   thanks

 

HELP!!!  ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working       thanks 

1 ACCEPTED SOLUTION
SeeMoreDigital
Legend 5
Legend 5

Hi @Anonymous User,

 

Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!

 

After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Please visit our help site here: https://help.nowtv.com/ 
  • Use the search box to find the Help Article most relevant to your issue
  • If the article does not provide you with your answer, select the Get in touch button on that 

 

 

Cheers


And just-so 'all' NOW TV customers know. Currently...

  • All monthly NOW TV subscription(s) run for their full duration, even if they are cancelled after the first day.
  • All monthly NOW TV subscription(s) 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
  • If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires
  • 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
  • While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
  • While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
  • New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
  • Setting up a payment PIN on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
  • Cancelling your NOW TV subscription(s) has to be done 'officially' and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
  • Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them!

EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835

View solution in original post

177 REPLIES 177
Anonymous User
Not applicable

I need now TV contact number and not the one with 6 pound charge 

RoyB
Legend

@Anonymous User 

 

That one wasn’t NowTV, it was scammers.

 

There is no phone number for streaming problems, you have only Live Chat. And us of course, if it’s not a billing query.

 

If you have NowTV Broadband though, and a broadband query, then you will find the contact number under My Account/Broadband & calls/Moving home (even though you aren’t moving home, unless you are).

 

We’ve been asked not to give out the number in clear, as everyone who has a legitimate use for it will be able to find it as above, and everyone who doesn’t, won’t.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

I had a payment taken by error and have tried many various ways to contact NOW and found NO HELP_NO CUSTOMER CARE_ NO CONTACT ALLOWED_NO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES! Is Now a dictatorship!!

Anonymous User
Not applicable

Funny that...... Funny how all ways to cancel trial or ask them officially to give back the money they STOLE are cut off, Yes really funny how that happens....  Try having some morals and stop Stealing peoples money.   This is the only company i know that works this way, Not smart, Evil yes.

Anonymous User
Not applicable

The live chat just hangs and there is no email option that I can see. That means there is currently NO support at all other than the faq section. This just isn't good enough! Covid 19 is no excuse, especially as that's been eased in the UK now. I will be making a formal complaint as soon as I'm able. 

Anonymous User
Not applicable

Hello there, I have registered for a 7day trial, did not enjoy the experience now you have withdrawn money from my account. Can this be rectified threw cancellation and refund please.

RoyB
Legend

@Anonymous User 

 

As was clearly explained when you started the free trial, this turns into a continuing subscription unless you cancel during the trial period.

 

I am guessing you didn’t do this.

 

I suggest that you describe your problem in an email to customerservices @ nowtv.com, throw yourself on their mercy, and you may find they will refund you.

 

In the meantime, go back onto your account and ensure you cancel the pass, so things don’t get any worse.

 

And as an ongoing life hack, if you are asked to give your credit or debit card details in connection with anything described as ‘free’, wonder why 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi I’m looking to update my card details but not allowing me to 

Anonymous User
Not applicable

Hi I had payments come out yesterday which I forgot about which I can’t afford and wondered if I could get a refund? And cancel my subscription

Anonymous User
Not applicable

Im going to cancel unless I get this fixed today by a human! My Now Stick no longer works and I need another sent out to me today please? Marcus Edwards 21 Darlands Drive Barnet EN5