18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
26-08-2019 17:24
@Anonymous User
Sorry to hear that.
Can you post a screenshot?
01-09-2019 13:27
Hi how do I activate my day pass
01-09-2019 22:11
@Anonymous User
Just watch any Sports Channel.
01-09-2019 18:41
Hi i am trying but having no luck can you help
01-09-2019 22:12
@Anonymous User
What exactly are you trying but having no luck with?
04-09-2019 14:53
Hi I would like to no why I hav been charged over 50 pound on my payment
04-09-2019 21:00
@Anonymous User
Go to My Account/Bills & payments, and this should show you the breakdown of how the £50 has been charged.
If you see nothing there, then you likely have a duplicate account, which trawling your emails may reveal details of.
If you can’t resolve this from the above, then talk to Live Chat, at:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
04-09-2019 21:15
Hi am just wondering if my installation date is booked as I can't find it and I haven't received an email about anything since signing up
27-09-2019 14:50
Hi the will like to cancel the nowtv on my phone which I never activated I just see money coming out from my account
27-09-2019 22:37 - edited 27-09-2019 22:40
@Anonymous User
Proceed as per the advice I gave @Anonymous User above, except it will be something other than £50 in your case.
When you say you never activated NowTV, how did it get on to your phone? How did NowTV get your card details? What did you watch on the NowTV app on your phone?