18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
05-02-2019 7:47
Hi there I didn’t mean to subscribe to now tv again I looked of a film was on there and it’s just said your subscribed , this as happened as I was a member but cancelled as didn’t use so my details were already on there , please help me get a refund , thankyou , [email removed]
10-02-2019 15:38
@Anonymous User wrote:HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Hello
17-03-2019 14:38
Hi can anyone help I cant pay for my day pass on now TV want to watch liverpool game
18-03-2019 24:12
All I want is to add my box and it will not let me I only have one box on now
20-03-2019 17:33
@Anonymous User wrote:
@Anonymous User wrote:HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
01-04-2019 11:58
Hi I ordered the now tv UK stick last Monday they have took the money out of my account but u haven't received it yet or had a confirmation email or dispatched email or anything do you know when I will get it?
02-04-2019 15:01
i being asked to pay for a pass veiw movies
02-04-2019 16:32
Hi I need help every time I want to play a movie on my tv from my now tv account it keeps saying hdmi is not supported on my tv so how else can I watch it
15-04-2019 12:11
Hi
Last night i purchased the entertainment package for 3 months 17,99
later on i saw a package + a stick
i am a new member, will i recieve a stick and remote with the package that i got for 17,99
Thanks for any help
15-04-2019 15:19
Hi @Anonymous User
The 3 month entertainment offer for £17.99 doesn't come with a free stick from what i can see on the nowtv offers website page.
Maybe have a word with live chat and explain to them that you wanted the stick in the deal offer and see what they say.
If they won't throw in a cheap nowtv stick, then see if they can cancel your order and offer you a refund.
Then maybe look at places like Argos, Curry's etc for a nowtv stick with a bundled 2 month entertainment pass which are currently on sale for £15.
Link here to live chat if you want to contact them.