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HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
Hi, I can't work live chat either, its impossible to get hold of anyone to resolve a query
i have now tv but it is not working on my tv
Hi I want want to cancelle my Now tv but use ain't letting me
Hi my son just signed up for the kids pass can you cancel please as he shouldn’t have signed up and he hasn’t watched anything I’ve cancelled it on my account
Welcome to the community. Pop onto live chat and explain what's happened, they should be willing to refund you for the pass. To get to live chat, go to the following help page and choose the live chat option.
NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.
best give up NO HELP_NO CUSTOMER CARE_NO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES
Untrue, post flooder.
There is copious Help, if you know what you are looking for.
And it’s not easy to reach, I grant you, but Live Chat is accessible fairly straightforwardly if you follow this advice:-
Get in Touch (all the options, and the best place to start):-
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
Have another try......
Hi I would like to add to my Now Tv account 1 month sky movie pass.doesnt let me to do it on line.can y help me please
Hi I have been getting charged £7.99 for the past good few months and a haven’t been subscribed to now.tv
Hi I need help with my movies
Good morning, 2 days ago (20 August ) i was waiting on someone who had done my internet useful,any person didn’t come.I need internet!What should I do?Can you give me another date? I’m waiting for your answer,Please will be fast because i need it for my work!Internet is very useful for me and my job.
i need a refund from my recencent payment as the money wasnt mine
I tried to pay for entertainment pass telling me rejected I've got money in my account I tried updated my bank card online it wouldn't work
Hi I have an account with you but my old card was cancelled and would like to purchase sports pass wondering if you can help
Hi @Anonymous User
Have you tried going to My Account and select Personal Details on here to update the details on your bank card?
Paid with my Croatian credit card (twice!), put my new British address, transaction commited, but My Account --> Bills & Payments still says I didn't have any payments on Now TV?!?
Can anybody please commit my transaction, or at least roll it back?
why can't we ever get to talk to a human
HI please can u help me I have phoned bank and got the payment details revoke but still cannot buybpass