18-03-2016 12:45
HELP!! where is your live chat!!!!! ive just joined again but would like to cancel as ive NOT used the box, and if the money has been taken out, i would like a refund please thanks
HELP!!! ive just be offered a discount offer 2months for £2 which i would like to try but the code they gave me is not working thanks
Solved! Go to Solution.
25-01-2017 15:35 - last edited on 18-08-2020 22:12 by Simon-J
Hi @Anonymous User,
Sorry to be the bearer of bad news but the reason you've been charged is because the NOW TV services you've subscribed to have 'rolled on' automatically (as per NOW TV's Terms & Conditions). Which happens if you don't officially cancel them prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
After officially cancelling your subcription(s) via your 'My Account' (not via email), you will have been sent a confirmation email or emails. This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so 'all' NOW TV customers know. Currently...
EDIT: I did tell you much the same yesterday. See here: https://community.nowtv.com/t5/Kids/cancel-parts-of-contract/m-p/416155#M835
20-06-2018 10:07
@Anonymous User
Welcome to the community. Pop onto live chat and explain what's happened, they should be willing to refund you for the pass. To get to live chat, go to the following help page and choose the live chat option.
27-11-2019 12:20
best give up NO HELP_NO CUSTOMER CARE_NO LIVE CHAT_ NOWAY TO CONTACT ALLOWED ONLY AUTO MESSAGES
27-11-2019 15:20
@Anonymous User
Untrue, post flooder.
There is copious Help, if you know what you are looking for.
And it’s not easy to reach, I grant you, but Live Chat is accessible fairly straightforwardly if you follow this advice:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>
Have another try......
01-08-2018 16:40
Hi I would like to add to my Now Tv account 1 month sky movie pass.doesnt let me to do it on line.can y help me please
14-08-2018 13:23
Hi I have been getting charged £7.99 for the past good few months and a haven’t been subscribed to now.tv
21-08-2018 12:35
Hi I need help with my movies
22-08-2018 7:18
Good morning, 2 days ago (20 August ) i was waiting on someone who had done my internet useful,any person didn’t come.I need internet!What should I do?Can you give me another date? I’m waiting for your answer,Please will be fast because i need it for my work!Internet is very useful for me and my job.
22-08-2018 18:47
i need a refund from my recencent payment as the money wasnt mine
15-09-2018 7:45
Hi I have an account with you but my old card was cancelled and would like to purchase sports pass wondering if you can help