06-12-2015 17:34
I can't find a contact us button or live help this is really bad for a big company that has no helpline, I usually have entertainments pass and I cancelled it and the payment has come out I want the money back as Iv paid for the same thing through my you view . it says cancelled on my account but the money is pending out of my bank how can I get in touch with someone as there isn't even an email I can find to contact anyone
Solved! Go to Solution.
06-12-2015 17:41
Hi @Anonymous User
Thanks for your post and welcome to the forum. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat option (8am - Midnight).
Hope this helps
24-05-2016 19:42
There is something wrong about this set up, there are no contact details full stop on the site no way of emailing no way of chatting.
I have made payments since december 2014 for both movies and entertaiment the last being 23rd of May 2016.
when I attempted to day to watch entertaiment (games of thrones0 it claimed I did not suscribe.
checked account checked bank account payments taken but still cannot watch.
tried evertthing to contact now even sky basically sort it out your self not our probelem even though they appeared to be fully aware of the issues on now and aknowledge the taken of payment.
NOW TV HAVE IN THEORY STOLEN MONIES FROM MY BANK ACCOUNT AND THEN HIDE BEHIND THE POOR ONLINE SITE WHICH is UNACCEPTABLE BEHAVIOUR AND IS A CRIMONAL ACT
I WILL PURSSUE THIS TO THE COURTS and THROUGH MY BANK AND SUGGEST THAT PARHAPS ALL PAYMENTS ARE RECOVERED TO ALL USERS
DEALING WITH CRIMINALS AND THIEVES IS MAKING ME MISRABLE>
27-05-2016 12:30
Hi there @Anonymous User
I can understand your frustration but we're here to help you out.
If you leave this with me, I'll get this cleared up for you as soon as possible.
I've sent you an email to the address linked to your account, if you reply to that, we'll move on from there.
Thanks,
Ryan
NOW TV Team
18-06-2016 11:19
Hi there how do cancel from this service I can't find the right link to do it
18-06-2016 11:32
Hi and welcome to the forum @Anonymous User,
The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Here's what you need to do: -
Cheers
And just-so-everyone-knows: -
06-09-2016 20:43
Shocking customer service! The only telephone number I could find in the T&C's got me through to Sky and I am not a Sky customer. I've lost access to NowTV but cannot seem to get any assistance! Clicking in the options on your website either takes me round in circles or to pages which are neither connected or relevant. Very very frustrating. It seems if you fob people off enough they will give up and you won't have to deal with their issues. Absolutely dire, frustrating, infuriating and VERY unprofessional and I still have absolutely no clue on where to go to get my issues resolved! A very unhappy customer!
@Anonymous User wrote:I can't find a contact us button or live help this is really bad for a big company that has no helpline, I usually have entertainments pass and I cancelled it and the payment has come out I want the money back as Iv paid for the same thing through my you view . it says cancelled on my account but the money is pending out of my bank how can I get in touch with someone as there isn't even an email I can find to contact anyone
06-09-2016 20:47 - edited 06-09-2016 20:48
@Anonymous User No phone number I'm afraid as it is a digital service but there is live chat. What seems to be the problem?
06-09-2016 20:48 - edited 06-09-2016 20:51
Hi and welcome to the forum @Anonymous User,
NOW TV is a fully 'online service' which offers help to its customers via Live Chat, via Email or via this forum (by forum members, along with a comprehensive range of Help Centre articles). And as such, there is no telephone number...
Since you have not mentioned what your problem actually is, we 'forum members' can't help you. But if you want you can always contact a NOW TV representitive via 'Live Chat'.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
07-09-2016 11:56
Hi @Anonymous User
If you follow the guides that are above my post you can contact our team via live chat.
Is there anything that I can help with ?
Thanks
Andy