06-12-2015 17:34
I can't find a contact us button or live help this is really bad for a big company that has no helpline, I usually have entertainments pass and I cancelled it and the payment has come out I want the money back as Iv paid for the same thing through my you view . it says cancelled on my account but the money is pending out of my bank how can I get in touch with someone as there isn't even an email I can find to contact anyone
Solved! Go to Solution.
06-12-2015 17:41
Hi @Anonymous User
Thanks for your post and welcome to the forum. Click on this link http://help.nowtv.com/article/None-of-the-above and hit the Contact Us box on the left of the page, this will take you to the Live Chat option (8am - Midnight).
Hope this helps
09-12-2015 16:21
Hi @Anonymous User
Thanks for your post and sorry about the delayed reply.
Very sorry to hear that 😞
I'll get this looked into and email you shortly.
Birgit
NOW TV Team
19-12-2015 14:55
I would like to ask live chat why i cant remove any devices as the trash can icon does not work.
22-12-2015 18:15
Hi @Anonymous User
Thanks for getting in touch, sorry to hear you're having issues. Can you remove and add devices within your 'my account' section from a phone or online via laptop/PC.
Cheers
Ranj
NOW TV Team
09-02-2016 11:40
09-02-2016 11:52
@Anonymous User wrote:
- I have expended 30 minutes trying to contact you by email or chat and have failed.
- The links and directions you provide are false and do not work.
- I have technical and account queries that are time sensitive.It is clear to me that you (NOW TV) are doing all that you can to avoid direct contact from customers who have legitimate and urgent queries.
- That is no way for a business to proceed. Even if you manage to make a few pounds in the short term it will catch up with you and you will lose business.
- You are requested to clearly provide DIRECT EMAIL, CHAT AND TELEPHONE contact numbers in response to this message for the forum to see and use.
- OTHER CUSTOMERS - PLEASE PICK UP AND REINFORCE THIS MESSAGE.
Hi @Anonymous User
NowTV can be contacted through email, live chat and this forum. The live chat and email contact methods can be found by going to the help site. The button to access the help site is located at the top right of the page. After clicking help click "help centre"
The email and live chat contact methods are accessed by finding the help article that best suits the issue you're having, you then scroll down to the bottom of that article and click contact us. Then you can choose to use either email or live chat.
If you can't find an article that suits your issue in the PC section you should find a "non-of the above" article and use the same process as described above. To contact now TV. Note the advice above assumes you are using a desktop PC, laptop PC or Mac (using one of these devices to contact now TV is in fact recommended)
There was an issue with the live chat system a few days ago but that should be resolved now . Try this link . Be sure you're using one of the devices recommended above
Hope that helps
09-02-2016 13:45
Hi @Anonymous User
Thanks for getting in touch, I'm sorry you've been experiencing issues with Live Chat.
I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂
Thanks,
Rob
NOW TV Team
04-04-2016 18:52
totally agree
04-04-2016 18:57
I had to put in my card details when i set the box up
I cancelled the enterrtainment monthly subsription immediatly as i just wanted basic channels
Now they have charged me for the last 4 months and i cant cancel
there is no cancel button where it says it should be
there is no live chat button
there is no email address
I was considering buying another box but after tha last hour I have wasted trying to contact you I am not sure that will happen.
04-04-2016 19:03 - edited 04-04-2016 19:04
@Anonymous User wrote:I had to put in my card details when i set the box up
I cancelled the enterrtainment monthly subsription immediatly as i just wanted basic channels
Now they have charged me for the last 4 months and i cant cancel
there is no cancel button where it says it should be
there is no live chat button
there is no email address
I was considering buying another box but after tha last hour I have wasted trying to contact you I am not sure that will happen.
zoehanks
Here you go, see link below for NowTV live chat and email helpline, just click on the relevant box to which help service you prefer.
Suggest when contacting them try using a PC, Laptop or Mac.
05-04-2016 17:29
Hi @Anonymous User,
Thanks for posting.
I believe you've got in contact with our Live Chat guys. Hopefully this has now all be sorted for you but do let us know by replying to this post if you still need help.
Thanks
Simon
NOW TV Team