Hi @Anonymous User
Is today your pass renewal date and the cancel button is greyed out where nowtv are in the process of taking funds for the kids pass or is there no cancel button showing and it's asking you to buy a kids pass or start a trial ?
You could contact live chat to see if they can cancel the kids pass on your account.
To reach live chat open the link page below and click on the drop down arrow below Anything else which should reveal the live chat button.
https://help.nowtv.com/get-in-touch/
