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KP2306
Mentor

I can't cancel my cinema pass

I'm trying to cancel my cinema pass but I don't get the option. I've been trying to contact now tv through live chat but again it doesn't work. How else can I cancel. 

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Mary-E
NOW TV Team
NOW TV Team

Re: I can't cancel my cinema pass

@KP2306 

Hello! Ive had a look on your account and it looks to be cancelled now- let me know if not! 

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4268
Legend 5
Legend 5

Re: I can't cancel my cinema pass

@KP2306 how are you trying to cancel? Are you using a laptop or a phone. If one does not work try the other.  I will tag @Mary-E so she can take a look at this for you, or if she can't help pass on to the team that can.

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

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KP2306
Mentor

Re: I can't cancel my cinema pass

It was with a laptop. But even the live chat wouldn't connect.

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Mary-E
NOW TV Team
NOW TV Team

Re: I can't cancel my cinema pass

@KP2306 

Hello! Ive had a look on your account and it looks to be cancelled now- let me know if not! 

----------------------------------------------------------------
Feel free to tag me in content related queries!

View solution in original post

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KP2306
Mentor

Re: I can't cancel my cinema pass

I just checked and it does now say cancelled. Not sure who did this. But  thanks Mary-E.

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viper8300
Advocate

Re: I can't cancel my cinema pass

Hello I want to cancel my cinema pass but it won't let me all I get is a blank page 

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