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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
Anonymous User
Not applicable

Hello, this is a joke...there was a free trial and after that i got charged for 1 mounth. I didn't even used it...This is a shame....I want to close my account and remove my bank details...scamers...

Andy
Legend 5
Legend 5

@Anonymous User

Welcome to the forum. All free trials and monthly passes renew automatically unless cancelled. You can cancel your pass by going to your My Account > My Passes page http://account.nowtv.com/passes

 

You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.

 

You need to keep your card details on your account if you are still using NOW TV, even if you want to pay using vouchers rather than by card. However, if you don't plan on in the near future, you can pop onto live chat and ask them to remove your card details to deactivate your account.

To get there go to the following help page 



https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

Anonymous User
Not applicable

i wish to cancel my nowtv account as of now

Anonymous User
Not applicable

Hi @Anonymous User

 

Live Chat can do this for you.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helps

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for getting in touch with us.

 

I believe you've since been in touch with us via live chat.

 

If you need any further help please don't hesitate to get back in touch 🙂

 

Thanks

Rob
NOW TV Team

Anonymous User
Not applicable

I also want my account details completely removed, along with all billing addresses and any private information related with my account.

 

How can I do this?

Anonymous User
Not applicable

Sorry for the late reply @Anonymous User.

 

I'm sending you an email about this right now. Please keep an eye out for it.

 

Hope it helps.

 

Thanks,

 

Rich

The NOW TV

Anonymous User
Not applicable

Hi there

I am being charged £10 a month but my account details and bills both say that I am not subscribed to anything or have any passes, how do I cancel being charged this as I am not using the service at all?

Thanks

Andy
Legend 5
Legend 5

@Anonymous User

 


Sounds like you may be logged into the wrong account and the charges will be coming from a different account.

Might be worth checking you haven't got any other NOW TV accounts, it often happens that people set up more than one account to take advantage of different promotions and explains why they keep getting payments made even when they seem to have cancelled everything. Alternately you might be signed into an old Sky ID you have from having had Sky TV or broadband in the past.

The following help page will explain how to track down other accounts.

http://help.nowtv.com/article/Cancelled-but-still-being-charged

If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. To get to live chat go here

http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged

and click the Start Live Chat button.

Anonymous User
Not applicable

I could do with a help in that area I'm currently being billed when I'm not using it, how do I cancel my subscription 


@Anonymous User wrote:

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks