20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
20-10-2016 22:17
20-10-2016 23:02
@Anonymous User
Welcome to the forum.
Unfortunately the McDonald's vouchers did renew unless you cancelled them before the end.
http://www.nowtv.com/promo/mcdonaldsterms
You can cancel your pass by going to your My Account > My Passes page http://account.nowtv.com/passes
You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end.
You'll still be able to watch your pass after you've cancelled until the expiry date.
Some people have more than one NOW TV account so if you don't see the pass when you log in try logging in with any other surnames you have until you find the right one.
22-11-2016 17:58
I have tried to cancel my account 6months ago, there are still regular amounts going out of my bank account £20 last 30 days? can someone please help as this webside just spins you around . i cant veiw my billing or account its very secretave.
Can someone help, ive sent a message but again very annoying with the link not working.
@Anonymous User wrote:I wish to canced my now tv account and seem to be struggling to do so. I am being charged 6.99 each month for the entertainment package but after logging into my account it states i dont have any passes to cancel. How do i resolve this? thanks
22-11-2016 21:25
hi hope someone can help me. i just registered with NowTv and entered my bank account details. I now need to cancel this account and make sure you will not be charging my account. Please help. thanks
23-11-2016 8:50
@Anonymous User
welcome to the forum. If you are sure you won't be using NOW TV again you can ask live chat to remove your payment details and deactivate your account.
To get to live chat, go to the following help page and click the Start Live Chat button.
http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV
20-12-2016 12:49
@Andy wrote:
@Anonymous User
welcome to the forum. If you are sure you won't be using NOW TV again you can ask live chat to remove your payment details and deactivate your account.
To get to live chat, go to the following help page and click the Start Live Chat button.
http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV
@Anonymous User Just follow Andy's steps above and the team will be able to help you out. Should be simple enough to get done 🙂
20-12-2016 12:20
i have created a double account and i would like to cancel it and remove my card details how do i go about doing this
14-01-2017 15:32
14-01-2017 15:46
Hi @Anonymous User,
Provided you have not viewed any content after you cancelled (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
15-03-2016 14:09
if all my new user name & password are acepted i will be okay