20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
16-03-2016 11:21
Hi @Anonymous User
Thanks for posting, I am going to send you an e-mail shortly. Keep an eye out on your inbox.
Cheers
Ranj
NOW TV Team
15-03-2016 22:06
Could you please tell me how to remove my card details.
16-03-2016 16:08
Hi @Anonymous User
Thanks for your post.
I'll get this looked into for you and email you shortly.
Birgit
NOW TV Team
03-07-2016 11:15
I would like to remove my credit card details from your system as I have just cancelled my passes. Please tell me how to do this.
Nigel
03-07-2016 11:40
Hi @Anonymous User you will need to deal directly with Now team to get this done. This is a public forum - content can be read without a person even being registered - so account matters are not dealt with on it. The quickest way to reach Now is via chat. To reach chat click the red contact text at bottom of my post. Let me know if you cannot reach chat and I will tag a member of the team who is online.
24-10-2016 20:25
Hi,
I would like to remove all the card details from my account, I am being charged when I do not have any passes set up.
Please get back to me.
Amelia
24-10-2016 20:29
Hi @Anonymous User if you pop on to chat they can check out what you are being charged for. If you have been charged against you user name and have not used the service you should get a refund. Chat can also help remove your card. Don't forget that you can stop card payments to any company via your bank. please contact Now chat via this link
they are open 8 - midnight
06-02-2017 15:21
Id like to remove my account have been charged for the past 2 months and havent been using it. Also a refund for the past 2 months.
06-02-2017 15:56
Hi and welcome to the forum @Anonymous User,
The most probable reason why you've been charged is because you didn't officially cancel your NOW TV subscription(s)!
According to 'NOW TV's Terms & Conditions', if you do not officially cancel all of the separate NOW TV services you have subscribed to they will all 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring. All of which is the most likely reason you have been charged!
After officially cancelling your subscription or subscriptions (by accessing the 'My Passes' area of your 'My Account'), you will be been sent a confirmation email or emails.
This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
29-04-2019 19:23
Please can you also email me with the instructions of how to remove my payment details from my account.
I no longer have any need for the account, have no active subscriptions and would like all payment info removed.
I am happy to do this myself if the option is available, but found no info on how to do this, please send me instructions to either fully remove my payment details or fully remove all my details from your servers.
This is a request that I’m sure you’ll be able to fulfill as it should in line with GDPR policy and laws.
thank you.