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Anonymous User
Not applicable

How can I close my account and remove my details? I don't want my details to be stored after trial

Hi,

How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.

 

Thanks

1,571 REPLIES 1,571
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post and sorry about the delay.

 

I'll get this looked into and will email you shortly.

 

Birgit

NOW TV Team

Anonymous User
Not applicable
Hi,
Is there anyway I can delete my payment details as I was just charged for an entertainment package I didn't want
Anonymous User
Not applicable

Hi @Anonymous User

 

As this is account related I will send you an email soon.

 

Thanks

Andy

Anonymous User
Not applicable

I would also like to remove my card details.

Anonymous User
Not applicable

@Anonymous User wrote:

I would also like to remove my card details.


Hi @Anonymous User

 

Pop onto live chat and they will be able to help you.

 

Click here: http://help.nowtv.com/article/None-of-the-above-manage-my-account, contact us in the lower left then live chat on the right hand side.

 

Hope this helps 🙂

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I have sent you an email in regards to your query. 

 

Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

hi please i need help i want to remove my card details because i can not afford it at the moment please help me.

Anonymous User
Not applicable

Hi @Anonymous User

 

Well you could just cancel your passes at My Account > My Passes then you can just buy another pass if you want to rejoin at any time.  

 

To wipe off ur details you need to contact Live Chat.  Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helps

 

 

Anonymous User
Not applicable
Can you remove my card details please...
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

For security reasons all 'account' related issues (such as NOW TV account removal/card details removal), are subject to the Data Protection Act, which means it's more appropriate for you to contact a NOW TV representative via the forums 'Live Chat' facility or 'Email' and make a 'direct request' to them rather than requesting them (or somebody who may be posing as them) to contact you!

 

The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers