20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
31-10-2014 11:46
Hi @Anonymous User
Thanks for posting.
I will send you an e-mail shortly.
Regards
Ranj
NOW TV Team
06-01-2015 19:44
Dear NOW TV,
I would also like to remove my card details and only use them to purchase passes when needed and not to be stored by you.
My reasons are:
1. As a precaution in the event that NOW TV's systems are hacked or compromised revealing my card or personal details.
2. In the event that my Now TV account login is hacked or compromised allowing payments to be made that I haven't authorised.
3. To prevent NOW TV from helping themselves to unauthorised payments from my account without my knowledge (which has been done on many occaisions and is very difficult and a real time consuming struggle to get a refund).
4. I do not trust NOW TV in holding these details and i am responsible for them if things go wrong.
Now, before you go fobbing me off with poor excuses like what has been written in some other posts within this feed by the NOW TV Team i would like to remind you that these are my card details and i own them and i am responsible for them. I provide them to you in good faith for the only purpose of taking a payment for buying a pass.
Other similar online based websites allow me to remove my card details at any time so why is NOW TV not allowing me to do this?
So i don't need feeble excuses like holding the information for auditing purposes or in relation to the data protection act because these are totally untrue according to my bank.
I look forward to the details on how to remove my card.
Kind regards,
Steve.
06-01-2015 19:48
Hi @Anonymous User
Thank you for your informative post.
Since this is an account related request, I will be sending you an email shortly.
Kind regards,
Birgit
NOW TV Team
13-01-2015 20:10
Hi, I would also like to remove my card details asap, please contact me.
Thanks
13-01-2015 20:33
Hi @Anonymous User
Thanks for posting and welcome to the community. If you wish to have your details removed you can contact Live Chat 8am - Midinght, 7 days a week. The link you need is http://help.nowtv.com/GEN_ContactUs?articleId=kA1G0000000LKsvKAG&kavArticleId=ka1G0000000LM3qIAG&token=2b057421bed0a713f18ae9a627fc4ee6
Hope this helps.
17-03-2015 22:29
18-03-2015 12:33
Hi @Anonymous User
Thank you for your post.
I will send you a private email.
Regards
Sue
NOW TV Team
26-03-2015 13:42
Hi,
I recently got £9.99 taken from my account with no authorisation, i was wondering if this could be refunded?
I also would like my card details removed
Thanks davet1234
26-03-2015 15:29
Hi @Anonymous User
Thanks for getting in touch.
Sorry to hear that. Since this is an account related issue, I will send you an email shortly.
Regards,
Birgit
NOW TV Team
28-03-2015 10:09