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Legend 3
Posts: 9,654
Registered: ‎01-11-2013

Re: cancel/delete account?

@larajoyce if you visit My Account (top right) you should see your current passes. Just cancel any you don't want to renew. You will still be able to watch them for the rest of this paid for month. 

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
Follow my Twitter Bots @NowTVCatchup @NowTVBoxset and @NowTVFilms for updates on content added and leaving NOW TV.
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First Poster
Posts: 1
Registered: ‎05-02-2014

I want to delete my account please

I am not using NOW TV no more
NOW TV Team
Posts: 3,430
Registered: ‎25-04-2014

Re: I want to delete my account please

Hi @Dad12345 

 

Thank you for getting in touch. I am sorry you wish to cancel, I will send you an e-mail as this is account specific.

 

Thanks

Ranj

NOW TV Team

First Poster
Posts: 1
Registered: ‎17-03-2015

Re: Removing payment card details?

I would like my card details removed. I signed up to get the entertainment 30 day free pass and would have carried on this paying but instead I have to pay an extra 6.99 for this and so I don't want to use the now tv as I have no interest in movies. For my card protection I'm not happy with the details being on there. Please remove them.

Kind regards
NOW TV Team (Retired)
Posts: 267
Registered: ‎21-10-2014

Re: Removing payment card details?

Hi @Alexandra1989 

 

Thank you for your post.

 

I will send you a private email.

 

Regards

 

Sue

NOW TV Team

First Poster
Posts: 1
Registered: ‎18-03-2015

Re: Hi dfx, Thanks for getting in touch. Sorry to hear that...

PLease delete my account now. I  do not want you to retain my bank details or send me emails. I do not want your service

NOW TV Team
Posts: 3,430
Registered: ‎25-04-2014

Re: Hi dfx, Thanks for getting in touch. Sorry to hear that...

Hi @taztoons 

 

Thank you for posting. I am very sorry to hear you wish to leave us, I can see that this has been done for you.

 

We hope you can join us again and enjoy our content.

 

Thanks

Ranj

NOW TV Team

Occasional Poster
Posts: 3
Registered: ‎25-03-2015

Re: How do I delete my card details?


GuitarAl72 wrote:

If I'm not gonna use this service how do I delete my card details?


 

Champion 5
Posts: 7,099
Registered: ‎17-10-2013

Re: How do I delete my card details?

@ELAN

Welcome to the forum.

Bear in mind if you have a Now TV box you need to keep your NOW TV account active (including leaving your payment card on file) to keep using the free apps such as BBC iPlayer.

However if you definitely want your card details removed either post back asking the NOW TV Team to remove your card, or you can pop onto live chat and they can do it for you.
Occasional Poster
Posts: 3
Registered: ‎25-03-2015

Re: How do I delete my card details?

Please delete all my details from my NOW TV account – Thanks