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Anonymous User
Not applicable
‎26-02-2016 7:36

Help please. Re subscribed to now tv.

Hello, I'm having an issue. Be grateful if you could help:)

i resubscribed to now tv. It must have been about 3 years or so ago I last was a subscriber.

the devices that were registered to it, I no longer use or have, as it was so long ago, so I deleted them.

i just wanted to cast to my TV but I can't as I can only change one device per month so I can only use it on my iPad now.

As it was 3 years ago, and I've restarted my membership can I not restart my devices? I don't really want everyone sat around my iPad as big as a postage stamp.

 

thankyou 🙂 

0
1 Reply
Andy
Legend 5
Legend 5
‎26-02-2016 8:42

@Anonymous User

 

Welcome to the forum.

 

Quickest way to get this sorted is to have a word with Live Chat, explain what's happened and see if they can reset your devices for you as a courtesy. To get there go to the following help page

http://help.nowtv.com/article/Device-limit-reached


and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Live Chat option on the following page.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.