21-10-2017 21:07
22-10-2017 7:22
30-11-2017 16:02
He clearly understands that you moron, but it's scam as no one who buys a product with a months free pass would believe that that halfway through thatbmonth they would start paying for the free trial ending as the company offering need to factor in that if they are going to give a pass then it will supersede the 14day free trial. The 14 day free trial and month passes are designed to do the same thing in drawing in the new customer.
23-10-2017 9:02
23-10-2017 9:54
23-10-2017 21:00
23-10-2017 22:18 - edited 23-10-2017 22:19
@Anonymous User for info the name of the passes contains the word "month". Trials are 14 days . What you had was a voucher presumably one like this? https://www.game.co.uk/en/FIFA+18+with+Now+TV+1+Month+Entertainment+Pass-2086232?cm_vc=Prod_1 It should have given you an extra month ON TOP OF the free 14 day trial. It would not have given you any extra for the cinema period. If you have not already cancel the cinema pass so you don't get charged further. There was presumably a code on a card in the packing which arrived from GAME. Did you keep it after applying it? If you have either the code or proof of purchase then that will help the Now guys. @Karl-F is one of the forum managers @Graham-S is on from the Now Team. He can look into your account and resolve this. You can of course go on to chat with your confirmation of the product you purchased, however, unfortunately chat cannot see links . I would recommend before you go on to chat, you type out the following on a word document or similar ready to copy and paste. Your name and email. Details of the issue. Quite how easily they will understand is a different matter.
30-11-2017 17:42