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equinoxx
Mentor

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

I haven't had anything back.

 

 

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equinoxx
Mentor

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

Actually...

 

I just checked my account details and there is a refund of  £9.99 showing, so I'd recommend everyone that has been affected to go check theirs and make sure if it's showing for you.

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shootz
Scholar

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

You must be one of the lucky one's @equinoxx Ha!

 

Has anybody actually heard from the infamous NowTV Team on this thread yet? They seem to be keeping very quite...Hellooooo! LOL  Smiley Surprised

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BigBucket
Mentor

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

I too have just checked and can see a refund in my account.

I had cancelled the cinema pass but it seems they still stuck with the mistaken month long pass (So I can watch for 17 more days) rather than the original free trial end date.

Cannot complain with that!


BB

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shootz
Scholar

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

@BigBucket

 

Awwwww!

 

I just checked my account again and nothing?

 

I'm feeling really left out now  Smiley Sad LOL

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BigBucket
Mentor

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

Hey Shootz

Good things come to those who wait!

Maybe the refunds are running alphabetically.

😃

Good luck and I hope you get your refund.

Everyone who got fooled into taking out the "free trial" should, of course, be refunded.


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Yatp1
Advocate

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

You are not alone! I've just emailed to chase my refund.

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Taylor_T
Mentor

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

I have just emailed on the same. Received a 'Yule love this' email and went through stating it was free 14 days and when first payment would be if I didn't cancel. Now see charge went through straight away without authorisation.
Not exactly the Xmas treat I thought they were sending loyal customers!! 'Yule love this'...not so much.
#fraudulent

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shootz
Scholar

Re: Free cinema 14 day trial - but showing up as a £9.99 charge in my payments

Whooo Hoooo I've eventually got my refund after nearly 4 weeks!

 

It did take 4 emails which 2 was never even replied to though?

 

I ended up opening another case in the Help Centre, which I got a reply the next day telling me I would get a refund within 5 days, it was put back in my bank account the following day.

 

Thanks everybody for your great advice Smiley Very Happy And "Boooooo" to the NowTv team, who never give one little shred of advice on this thread?

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