24-12-2016 8:53
I just clicked through from an email offering me a 14 day free trial of the cinema pass. The email has many, many buttons that say 'Start 14 day free trial'. In my account it still seemed to indicate I would get a free trial. Maybe I wasn't paying enough attention, but I didn't spot anything saying 'oh, you can't have this, we're going to charge you', but when I checked my payments, it looks like I've been charged £9.99 for a monthly pass, and that it will renew in 1 month's time.
How do I cancel this completely and make sure I have not been charged any money?
07-01-2017 9:36
I haven't had anything back.
07-01-2017 9:41
Actually...
I just checked my account details and there is a refund of £9.99 showing, so I'd recommend everyone that has been affected to go check theirs and make sure if it's showing for you.
07-01-2017 11:48
You must be one of the lucky one's @Anonymous User Ha!
Has anybody actually heard from the infamous NowTV Team on this thread yet? They seem to be keeping very quite...Hellooooo! LOL
07-01-2017 15:20
07-01-2017 15:42
@Anonymous User
Awwwww!
I just checked my account again and nothing?
I'm feeling really left out now LOL
11-01-2017 20:51
You are not alone! I've just emailed to chase my refund.
07-01-2017 17:44
11-01-2017 21:31
14-01-2017 10:02
Whooo Hoooo I've eventually got my refund after nearly 4 weeks!
It did take 4 emails which 2 was never even replied to though?
I ended up opening another case in the Help Centre, which I got a reply the next day telling me I would get a refund within 5 days, it was put back in my bank account the following day.
Thanks everybody for your great advice And "Boooooo" to the NowTv team, who never give one little shred of advice on this thread?