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Anonymous User
Not applicable

‎08-12-2017 21:10

Emergency help required - broadband not working

Our broadband is not working. It was not working last week and we contacted nowtv. They sent a technician who repaired the connection and it was working fine post that. However today again it is not working! We need to work from home during the weekend and need our internet connection back... how do you get urgent technical support? There is no we can call on. Please help!!
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3 REPLIES 3
Andy
Legend 5
Legend 5

‎08-12-2017 21:48

@Anonymous User

 

Welcome to the forum. Normally I'd say give the broadband team a call but I'm not sure what time they finish, you could try now but if they've already finished you might need to ring tomorrow from 8am I think.

 

Failing that if you can use a mobile connection you could try live chat, tell them you are a broadband customer when you get through. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(choose the options that apply to you, or expand the Anything Else section)

 

Anonymous User
Not applicable

‎09-12-2017 11:45

Thank u. Let me try live chat
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Andy
Legend 5
Legend 5

‎09-12-2017 15:24

In response to Anonymous User's comment

@Anonymous User

 

If live chat couldn't sort you out you should be able to phone the broadband team now. You can find the telephone number for the Combo Team by going to your My Account > My Package page

https://account.nowtv.com/my-package


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