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Double payment has been taken this month.

Money got taken on the 9th of under £20 for 3 passes then again today. Why has happened?

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Mentor

Re: Double payment has been taken this month.

Ive been charged for the kids pass the entertainment pass and also the sky cinema pass on the 9th and then been charged again today for all 3 of them.

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Legend 5
Legend 5

Re: Double payment has been taken this month.

Hi @TONI23,

 

When you visit your NOW TV account and access 'View my bills', exactly which subscription services have you been charged for on the 9th of Sep and again (today) on the 19th of Sep?

 

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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Mentor

Re: Double payment has been taken this month.

Ive been charged for the kids pass the entertainment pass and also the sky cinema pass on the 9th and then been charged again today for all 3 of them.

View solution in original post

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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Highlighted
Mentor

Re: Double payment has been taken this month.

Ive been charged for the kids pass the entertainment pass and also the cinema pass on the 9th then been charged again today for all 3 of them, thats only 10 days apart.

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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Highlighted
Mentor

Re: Double payment has been taken this month.

Ive been charged for the kids pass the entertainment pass and also the cinema pass on the 9th then ive been charged today for all 3 of them again.

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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Re: Double payment has been taken this month.

Did this get sorted?? Only because iv noticed it happened to me too on several occasions

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