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Legend 5
Legend 5

Re: Device Management - Removing Devices

Hi NOW TV team, it would be helpful to know if there is any generic help/info that could be given to customers with this issue.

Cheers @pethead65

Please click on Thanks if I've helped.
I'm a Community Contributor not staff, therefore I can help with issues about the service, but not account related issues.
If it solves the problem, please mark it as an accepted solution to help other members.
Thanks!

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Advocate

Re: Device Management - Removing Devices

I'm having the same issue! can someone help me please!?! As I really want to watch elf.

 

Thanks 

 

 

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Advocate

Re: Device Management - Removing Devices

I'm having the same problem. Tried removing devices on my Mac on Chrome and Safari, no luck.

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @Fawaz , 

 

Thanks for getting in touch. 

 

I have sent you an email regarding this. 

 

Thanks, 

 

Karl 

NOW TV Team

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Advocate

Re: Device Management - Removing Devices

im having the same problem, have 4 registered deivces but unable to delete them,

 

thank you

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NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi @bpool81 

 

Thanks for coming to the Community.

 

You should now be able to change and update your devices with no trouble.

 

Thanks,

Sabrina

NOW TV Team

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Advocate

Re: Device Management - Removing Devices

I seem to be having the same problem, it says "you have successfully removed the selected device" but the device is still there and I can't add another? 

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Community Manager
Community Manager

Re: Device Management - Removing Devices

Hi @unistudent218 , 

 

I have sent you an email regarding this. 

 

Many Thanks, 

 

Karl

NOW TV Team

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Advocate

Re: Device Management - Removing Devices

Can't remove any devices -   "You can remove as many devices as you want at any time" . Apparently not... Can you help ? ( I get the confirmation that it's been deleted, but it still appears ).  

 

Thanks.

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NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi @evansdm 

 

Thanks for posting, sorry for the trouble this has caused. Can you try to watch on your desired device now as it should be resolved.

 

If you still have an issue. Please let us know.

 

Thanks

Ranj

NOW TV Team

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