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NOW TV Team Stephen-L
NOW TV Team

Re: Device Management - Removing Devices

Hi @bobbob 

 

Thanks for your post.

 

We've completed this for you and you should be able to continue viewing.

 

Hope this helps.

 

Thanks,

Steve

NOW TV Team 

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mpd79
Advocate

Re: Device Management - Removing Devices

Same problem here too 😞

 

KR's

 

MIke

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Ranj-S
NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi @mpd79 

 

Thanks for posting, sorry to hear this is the issue.

 

Please check now as it should be resolved for you. Let us know if you have any further issues.

 

Thanks

Ranj

NOW TV Team

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mpd79
Advocate

Re: Device Management - Removing Devices

HI, thank you for the very quick reply! THe only problem is I only wanted 1 device deleting, all my devices have now gone 😞 I need to get my origional NowTV box back on and the new one I am trying to add.

 

KR's Mike

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uk1
Scholar 2

Re: Device Management - Removing Devices

I have three of my four allowed boxes currently registered, so not at the limit. I have two that are identically named by default, so wish to delete both of them and then add them one by so that I can then name them appropriately. If I'm reconnecting the same boxes will that count towards the monthly change allowance? Thanks.

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Nonameghgh
Advocate

Re: Device Management - Removing Devices

I have the same issue

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Moot
Mentor

Re: Device Management - Removing Devices

No email received. I have checked the junk mail too….

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jjlyon
Observer

Re: Device Management - Removing Devices

same issue, trying to remove a device and it not being removed.

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Sabrina-M
NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi @mpd79 

 

Thanks for getting back to us.

 

Ranj would have completely removed all of your devices and provided you with a sufficient amount of changes so you can add back up 4 devices onto your account.

 

Thanks,

Sabrina

NOW TV Team

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Sabrina-M
NOW TV Team (Retired)

Re: Device Management - Removing Devices

Hi @uk1 

 

Thanks for contacting NOW TV.

 

If you contact our Live Chat team they'll be able to provide you with more than enough changes so that you can rename your NOW TV Boxes.

 

Thanks,

Sabrina

NOW TV Team

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