Device Management - Removing Devices

[Anonymous User]

So I have 4 Devices listed and I have tried deleting some old ones to replace with new ones and the pop up appears at the top to say it was removed but they still show below and I cannot add a new device!

Annoying!

[Anonymous User]

Hello, I'm having the same problem. Cant delete old devices, tried signing in and out etc. I wanna start using the new android app please! Thanks

[Anonymous User]

Hey @Anonymous User and @Anonymous User 

We have reset your devices and you should now be able to continue viewing NOW TV.

Please note that you can make one change to your devices per calander month. Be careful when making changes, as we may not be able to reset this again for you in the future.

A device will be added to your list as soon as you begin viewing NOW TV.

Thanks,

Steve

NOW TV Team 

[Anonymous User]

Hi Stephen,

Does this mean I won't be able to add more than 1 device this month?
I like to watch it on my tablet and now tv box.
Just for the record, it isn't my fault that my NowTv account wont delete devices, if it happens again I will have no option but to ask you guys to come to the rescue!

Thanks

Daniel

[Anonymous User]

Hi @Anonymous User 

You've had a device reset so you can add four devices and watch on 2 devices at the same time.

Please have a look here for more information on this. Also look here. If you have any further queries please do not hesitate to contact us.

Regards

Ranj

NOW TV Team

[Anonymous User]

I have the same issue, have had for months but only now found my way to this forum. If this is a common issue then shouldn't there be something about it in the help section? How do I fix it?

[Anonymous User]

Hi @Anonymous User 

Thanks for posting.

This should now be resolved for you to choose the desired devices you wish to view on.

Regards

Ranj

NOW TV Team

[Anonymous User]

Im having the same problem please send me the fix.

Thanks.

[Anonymous User]

Hi @Anonymous User 

Thanks for your post.

It seems that your issue is now resolved, is that correct?

Kind regards,

Birgit

NOW TV Team

[Anonymous User]

I'm having this issue too, I have just purchased a Nowtv box but cannot use it!

[Anonymous User]

Hi @Anonymous User 

Thanks for getting in touch.

How many devices do you have registered at the moment? And can you please tell me what happens if you try to remove any of them?

Kind regards,

Birgit

NOW TV Team